How to Quit PointsBet: Self-Exclude in Ontario
To quit PointsBet in Ontario, contact PointsBet support by live chat or at 1-833-441-1940 and ask to self-exclude for 6 months, 1 year or 5 years. According to PointsBet, you can't use your account for any reason during the exclusion, pending bets are cancelled and refunded, and promotions stop.
When I quit gambling, I self-excluded from every casino and betting site I had access to, for as long as each one allowed. It isn't a perfect fix, and there are workarounds. But it made gambling harder, and that was a big step forward for me.
Take a Break vs. self-exclusion
- Take a Break: 1 day to 3 months, PointsBet only. Your account unlocks automatically when it ends.
- Self-exclusion: 6 months, 1 year or 5 years. This is the one to use if you want to stop.
How to self-exclude from PointsBet, step by step
- Withdraw your balance first. PointsBet lets you withdraw through support during an exclusion, but do it now so there's nothing left to bet with.
- Contact support. Use the live chat box on the PointsBet site or app, or call 1-833-441-1940, and say you want to self-exclude.
- Ask for 5 years. It's the longest option. A short break just means a date circled on the calendar.
- Delete the app and turn off notifications.
Block every regulated Ontario site at once
PointsBet's exclusion covers PointsBet. BetGuard covers every regulated online casino and sportsbook in Ontario with one registration, for up to 5 years. Do both. If you play OLG or PROLINE+, see the OLG guide too.
Don't stop at PointsBet
Guides for other casinos (24)
Block it everywhere: how to block gambling sites on your phone and computer, and how to block gambling payments at your bank.
- Offshore and crypto casinos. Ontario's programs can't block them. Exclude on each site directly.
- Physical casinos. OLG's My PlayBreak covers Ontario casinos.
Block the workarounds
- Blocking software. GamCare lists several tools, including BetBlocker (Windows, Mac, Linux, iOS, Android and Fire OS) and Gamban. Install one on every device.
- Your bank. Ask your bank about blocking gambling transactions on your cards.
- Your feeds. Mute sportsbook accounts. Promotions peak around big games.
- Someone you trust. Tell one person what you've done.
If it still doesn't feel like enough
Self-exclusion kept me out of the casinos, but for a year and a half it didn't quiet my head. What finally did was filling that time with something else: here's how chess helped me quit gambling.
If you're struggling right now
- Thinking about suicide (US and Canada): call or text 988, any time.
- Ontario: ConnexOntario is free and available 24/7: 1-866-531-2600.
- Elsewhere in Canada: find support by province or territory.
- Chess vs. Gambling: chessvsgambling.org is a free community that uses chess as a healthy replacement for gambling, with a Discord you can join.
- Anywhere: Gambling Therapy offers free online support in multiple languages.
Pawn of God never uses affiliate links or promo codes. PointsBet's process may change; this guide follows its Ontario help centre as of October 31, 2026.